Class Cancellation Policy
When booking a class online if you cancel within 7 days we will refund your payment in full (unless your payment is within 7 days of the start of the class). After that period our classes are non-refundable.
If we have a waiting list for a class and we can fill your space we will be sometimes be able to offer you an alternative class or a refund but this isn’t always possible, and is at our discretion, so please check dates carefully before booking.
You are always welcome to send a lucky friend or family member in your place! Just drop us a note to let us know their details.
We are unable to offer ‘make up’ dates or other tuition if you miss a class, except at our discretion when a tutor feels that they can do this as part of the next class in a series.
On the very rare occasion that we have to cancel a workshop we will endeavour to give you as much notice as possible and offer you a full refund or transfer to another class if you prefer. Unfortunately we cannot accept any liability for any travel or other costs incurred.
Before coming to a class
After booking a place on a class you will receive confirmation by email and a link to a ‘pre-read’ document which will provide further information about what to bring with you to the class. Please ensure you bring the required equipment or pop in to the shop before hand where we can help and advise, or order your equipment and supplies from the PlainStitch Shop and we’ll have it waiting for you to pick up at the class.
You can see our full Terms & Conditions here.